Requirements Gathering
Working directly with clients and stakeholders to identify business needs, define objectives, and translate them into actionable project plans.
Business Analyst · ERP Functional Consultant
Mohammad Azeem
Mahmood
Turning business requirements into working ERP and CRM systems — through structured discovery, functional documentation, and hands-on delivery.
Results-driven ERP Functional Consultant and Business Analyst with 4+ years of experience in ERP implementation, business process analysis, and client-facing project delivery. Track record of managing end-to-end implementations across CRM, ERP, and CMS platforms — gathering requirements, producing functional documentation, and leading cross-functional teams to deliver projects on time and within scope.
Professional Snapshot
A Business Analyst who ships working systems
Four years across ERP consulting, CRM implementation, and cross-functional delivery — grounded in structured requirements work rather than guesswork.
Business Analysis
Eliciting requirements from stakeholders and translating them into actionable plans and documentation.
ERP Implementation
End-to-end configuration and go-live delivery on Microsoft Dynamics 365 and Odoo platforms.
Requirements & Process Modelling
BPMN-based workflow modelling and fit-gap analysis to identify improvement opportunities.
CRM Platforms
Hands-on delivery with Microsoft Dynamics 365 and Salesforce, from configuration to reporting.
Functional Documentation
BRDs, FRDs, TDDs, SRS documents, and API documentation that align business and technical teams.
Stakeholder & Client Collaboration
Coordinating clients, cross-functional teams, and end users to keep delivery on time and within scope.
4+
Years of Experience
5
Organizations Worked With
3
Professional Certifications
3
Languages Spoken
Core Expertise
What I bring to a project
Capabilities built across ERP consulting, CRM delivery, and business process work.
ERP Implementation
Configuring and deploying ERP systems including Microsoft Dynamics 365 and Odoo, from pilot rollout through go-live support.
Business Process Modelling
Using BPMN to model, analyze, and optimize business workflows, identifying key areas for process improvement.
Functional Documentation
Producing BRDs, FRDs, Technical Design Documents, SRS documents, and API documentation covering system architecture and integration.
CRM Solutions
Implementing and supporting CRM platforms such as Microsoft Dynamics 365 and Salesforce, including data validation and reporting.
Stakeholder Communication
Coordinating cross-functional teams and clients to maintain strong relationships and align delivery with business priorities.
Defect Validation & Data Integrity
Analyzing and validating defects to ensure data accuracy and process integrity across implemented platforms.
Training & End-User Enablement
Designing and delivering training programs and manuals that support adoption of newly implemented systems.
Fit-Gap Analysis
Comparing business requirements against platform capabilities to identify gaps and define configuration or workaround strategies.
Professional Experience
Professional Journey
Four years of progressively senior roles across ERP consulting, business analysis, and sales operations.
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June 2025 – Present
ERP Implementation Consultant
Glosix · Lahore, Pakistan
- Collaborate with clients and stakeholders to identify business needs and deliver measurable project outcomes.
- Lead end-to-end project execution by coordinating cross-functional teams to ensure on-time, within-scope delivery.
- Conduct business analysis to gather requirements, define objectives, and translate them into actionable project plans.
- Manage multiple concurrent ERP implementation projects, proactively mitigating risks and maintaining strong client relationships.
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Oct 2023 – Apr 2025
Business Analyst
nullbrainer · Lahore, Pakistan
- Developed and maintained detailed API documentation, improving developer usability and reducing technical support queries.
- Created Technical Design Documents (TDDs) covering system architecture, database structures, and integration processes.
- Utilized BPMN to model, analyze, and optimize business workflows, identifying key areas for process improvement.
- Spearheaded a centralized Product Wiki on Google Sites, consolidating API docs, user manuals, and BPMN workflows.
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June 2023 – Oct 2023
Associate Business Analyst
Dynamic Solution & Technology · Lahore, Pakistan
- Implemented Microsoft Dynamics 365 modules including Marketing, Customer Service, Field Service, and Business Rules.
- Analyzed and validated defects to ensure data accuracy and process integrity across the D365 platform.
- Prepared training plans and manuals to support end-user adoption of newly implemented solutions.
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Mar 2022 – June 2023
Junior Functional Consultant
The Superior Group · Lahore, Pakistan
- Implemented Odoo CMS across two schools as a pilot project, delivering end-to-end configuration and go-live support.
- Designed and delivered comprehensive training programs and manuals for CMS system users.
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Feb 2021 – Mar 2022
Sales Operations Executive
FoodPanda · Lahore, Pakistan
- Managed daily lead influx and supported Inside Sales vendor onboarding and incubation pipeline.
- Executed Salesforce data cleanup and built reports and dashboards to create org-wide sales visibility.
- Trained city managers on Salesforce reporting tools and addressed platform-related queries.
Key Projects
Projects That Create Impact
Selected initiatives led during my time at nullbrainer.
Automation & Integration
Oct 2024 – Jan 2025
Heygen Integration with HubSpot
nullbrainer
Context
Client communication and outreach relied on manual, ticket-based email workflows that limited personalization and slowed response times.
What Was Done
Developed and integrated personalized video solutions using Heygen and HubSpot via Zapier automation, and automated ticket-based email workflows.
Tools
HubSpotHeygenZapier
Improved operational efficiency and client communication through automated workflows.
Documentation & Knowledge Base
Feb 2024 – Dec 2024
Product Wiki – Actionable Insights & Sureti
nullbrainer
Context
User manuals, BPMN workflows, and API documentation were fragmented across formats, making onboarding and cross-team knowledge sharing inefficient.
What Was Done
Led development of a centralized Product Wiki consolidating user manuals, BPMN workflows, and API documentation into a single, structured resource.
Tools
Google SitesBPMNAPI Documentation
Improved cross-team collaboration and knowledge sharing, reducing onboarding time for new team members.
Business Analysis Capabilities
Documentation & Requirements Lifecycle
A structured approach to capturing, modelling, and validating business requirements throughout a project.
1Elicit
2Document
3Model
4Fit-Gap
5Validate
BRD
Business Requirements Document
Captures high-level business needs and objectives that a project must satisfy.
FRD
Functional Requirements Document
Defines specific system functions and behaviors required to meet business requirements.
TDD
Technical Design Document
Covers system architecture, database structures, and integration processes.
SRS
Software Requirements Specification
Formalizes functional and non-functional requirements for development teams.
US
User Stories
Breaks requirements into user-centered statements that guide implementation priorities.
BPMN
BPMN Process Modelling
Models, analyzes, and optimizes business workflows to identify improvement opportunities.
UML
UML Diagrams
Visualizes system structure and behavior to support technical and business alignment.
FGA
Fit-Gap Analysis
Compares requirements against platform capabilities to identify configuration gaps.
Tools & Platforms
Tools I Work With
Platforms used across requirements management, documentation, business systems, and analytics.
Project & Collaboration
- Jira
- Trello
- Miro
Process & Documentation
- Lucidchart
- Dr.Explain
- MindMaple
Business Platforms
- Salesforce
- Odoo
- Microsoft Dynamics 365
Analytics
- Microsoft Power BI
Soft Skills
Decision-Making
Cross-Functional Collaboration
Conflict Resolution
Client Relationship Management
Stakeholder Communication
Certifications
Professional Certifications
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
2023
Google Analytics Certified
2024 – 2025
HubSpot Sales Software Certification
2025
Education
Academic Background
Bachelor of Business Information Systems
University of Management & Technology, Lahore
Feb 2016 – Feb 2020
Languages
EnglishProfessional Proficiency
UrduNative
ArabicConversational
Let’s Connect
Have a project in mind?
Open to Business Analyst and ERP Functional Consultant opportunities. Reach out directly or send a message below.
Email
mohammadazeem96@hotmail.com
Phone
+92 340 4441609
LinkedIn
linkedin.com/in/mohammad-mahmood
Location
Lahore, Punjab, Pakistan